Ordering
What payment methods do you accept?
We accept major credit and debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, checks, wire transfer, and ACH deposit. See our Payment Policy for full details.
Can I cancel my order?
Yes - contact us within 24 hours of placing your order and we'll do everything we can to cancel it before it ships. Once an order has shipped, it falls under our Refund Policy.
Shipping
How long does shipping take?
Most orders process within 1-2 business days and arrive within 4-7 business days. Some large equipment ships via freight and may take longer. See our Shipping Policy for details.
Do you ship for free?
Most items ship free within the continental U.S. Some oversized or freight items may include additional shipping charges, shown at checkout.
What if my item arrives damaged?
Note any visible damage on the delivery paperwork before signing, and email us photos within 48 hours. See our Product Quality Guarantee for the full process.
Returns
What's your return policy?
Returns are accepted within the window noted on the product page, typically 14-30 days, in unused condition with original packaging. See our Refund Policy for full details.
Do you charge a restocking fee?
Most returns are subject to a 25% restocking fee unless the item arrived defective or damaged.
Pricing
Do you price match?
Yes - see our Price Match Guarantee for eligibility and how to request one.
Still have questions?
Email us at support@projectfoundry.co or call (331) 272-5655. We're here Monday-Saturday 8am-7pm EST and Sunday 9am-5pm EST.
