Our Promise to You
Every product we sell is backed by our Product Quality Guarantee. We carry equipment from manufacturers we trust, and we stand behind what we sell.
Manufacturer Warranties
All products include the manufacturer's standard warranty. Warranty length and coverage vary by brand and product type - check the specific product page or contact us for details before you buy.
Damaged or Defective Items
Inspect your delivery as soon as it arrives. If you notice damage to the packaging or product, note it at the time of delivery and email photos of the damage, the packaging, and the item's SKU to support@projectfoundry.co within 48 hours. We'll work with you to arrange a replacement, repair, or refund depending on the situation.
Defects Found After Delivery
If a defect shows up after you've started using the product, contact us with your order number and a description of the issue. We'll help coordinate a resolution directly with the manufacturer or through our own support process, depending on the product.
Contact Us
Email support@projectfoundry.co or call (331) 272-5655 for any quality concerns.
