Our Promise to You
Every product we sell is backed by our Product Quality Guarantee. We're an authorized dealer for every brand we carry, so you get factory-fresh, fully warrantied equipment, never gray-market product from an unknown seller. We stand behind what we sell, and we help you through any issue that comes up.
Authorized, Factory-Fresh Equipment
We buy direct from the manufacturers and authorized distributors we partner with. That means your equipment arrives new, complete, and covered by the full manufacturer warranty. If you're ever weighing us against a deal that looks too good to be true somewhere else, call us and we'll help you tell the difference.
Manufacturer Warranties
All products include the manufacturer's standard warranty. Length and coverage vary by brand and product type, so check the specific product page or contact us for details before you buy. If you need to file a claim, reach out with your order number and we'll help you start the process and work with the manufacturer on your behalf.
Inspect Your Delivery
Most large equipment ships by freight, and a quick inspection at delivery protects you. Before you sign:
- Check the packaging and the product for any visible damage.
- Note any damage clearly on the Bill of Lading (BOL) before signing. If the damage is severe, you can refuse the delivery and contact us right away.
- Take photos of the packaging and the product.
Noting damage on the BOL matters: failing to document it can void coverage for replacement or repair.
Concealed Damage
If you find damage after unpacking that wasn't visible at delivery, notify us within 48 hours with photos of the product, the packaging, and the item's SKU, sent to support@projectfoundry.co. This documentation is required for a claim. Claims submitted after 48 hours or without proper documentation cannot be honored by the freight carrier.
Defects Found After Delivery
If a defect shows up once you've started using the product, contact us with your order number and a description of the issue. We'll coordinate a resolution, whether that's a repair, a replacement, or a manufacturer warranty claim, depending on the product and brand.
Here to Help
Questions or a quality concern? Our U.S.-based team is ready to help. Email support@projectfoundry.co or call 331-272-5655.
